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OxgCustomer Operations

Business Analyst Kundenaktivierung FTTH (m/w/d)

Düsseldorf und Remoteremotemid

via Personio

About this role

Was diesen Job so besonders macht? Du übernimmst als Business Analyst Kundenaktivierung FTTH die Gesamtverantwortung für strategische und operative Business-Analysen im Bereich Customer Operations. Du konzipierst, entwickelst und implementierst Business-Analysen für Anwendungen in den Bereichen Customer Fulfillment, Customer Service und Customer Experience. Ziel ist es Effizienz zu steigern, zu digitalisieren , Kosten zu senken und Savings zu realisieren. Du definierst, spezifizierst und verantwortest die Umsetzung von Reportings & Datenanalysen über geeignete Dashboards. Du stimmst die Anforderungen an Business-Analysen und Dashboards mit den Serviceeinheiten und der IT ab.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: r, fiber

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

rfiber

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