Senior Support Operations Manager
Remote (USA)Remote (US)manager
via Greenhouse
About this role
Senior Support Operations Manager
We're looking for a Senior Support Operations Manager to serve as the strategic advisor and operational partner to the Support Leadership Team. You will shape how the Support organization interacts with customers, where and how it invests, and how it evolves. You bring the analytical rigor, business perspective, and outside-in thinking that helps Support leaders make confident decisions and moves the business forward.
The right person thinks in systems and can own an initiative from first principles to final rollout. You do not wait to be handed a problem. You surface the ones worth solving, frame them, and bring a recommendation.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: pandas, gemini, claude, teams, salesforce…
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
pandasgeminiclaudeteamssalesforcesplit