Senior Customer Success Manager, Australia
remotemanager$99K – $109K
via Ashby
About this role
THE ROLE
Pano AI is seeking an experienced Senior Customer Success Manager (CSM) to lead customer success delivery in Australia. This is a high-impact role for someone who combines strong customer and commercial instincts with credibility in the fire, emergency management, disaster response, or a related community.
As our first dedicated Customer Success leader on the ground in Australia, you will own the post-sale customer experience across the region—from deployment and onboarding through adoption, and account health, setting the ground for renewals, and expansion. You will also help align the processes, operating rhythms, and customer success standards that enable Pano AI to deliver a consistent, high-quality experience as our Australian business grows.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams