Help Desk Analyst
HQ_Louisvilleonsitemid
Posted 5 days ago · via Workday
About this role
What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary The Help Desk Analyst supports users concerning any type of problem, issue, or questions that arise with the office systems hardware, software, or procedures while maintaining an acceptable customer service level. Duties and Responsibilities Answer incoming telephone requests for assistance from users experiencing problems with hardware, software, and system procedures. Maintain Call Cener Metrics. Log and track calls using a problem management database and maintaining history records and related problem documentation. Determine whether the problem is caused by hardware such as a modem, printer, cable, monitor or user error.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in HQ_Louisville. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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