Customer Support Associate
Mumbaionsitejunior
Posted 3w ago · via Lever
About this role
Role Overview:
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Mumbai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
More at Paytm
- View →Team Leader-LRM- ChennaiChennai, Tamil Nadu
- View →Sales Manager - Paytm MoneyMumbai, Maharashtra
- View →VOC - Research ExecutiveMumbai, Maharashtra
- View →VOC Research Manager - PMLMumbai, Maharashtra
- View →Collection Manager - TL - Lending Collections (EM Recovery)Udaipur, Rajasthan
- View →Collection Manager - TL - Lending Collections (EM Recovery)Alwar, Rajasthan