Sr. Service Desk Manager
Eagleonsitemanager
Posted 5 days ago · via Workday
About this role
WHO WE ARE At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values — Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership . We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work. JOB SUMMARY The Senior Service Desk Manager – Operations is responsible for leading the day-to-day operational effectiveness of the Service Desk organization. This position oversees operational performance, service quality, process governance, workforce accountability, and continuous improvement initiatives to ensure support services are delivered efficiently and consistently.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Eagle. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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teams