2nd Line Support Engineer

Watfordonsitemid$14K – $16K

Posted 83mo ago · via Smartrecruiters

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About this role

2 nd and 3 rd Line IT Support My client is a well established IT solutions organisation based in Watford, Herts who are seeking an experience 2 nd and 3 rd Line Support Engineer to deal with customer issues.The role will include:- · To maintain a high degree of customer service for all support queries and adhere to all service management principles · Provide telephone, remote and email support · Diagnose and resolve hardware, software, network and peripheral technical issues to customer's satisfaction via remote support · Monitor and proactively resolve issues with remote back-up systems · Visit customer sites when required · Supporting and mentoring colleagues with any technical limitations · Assist with support calls on the helpdesk It is essential you have good experience in:- · Microso…

Read the full description on Perfectmanagement's site →

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reqspace match rubric

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Skills match

For this role: rds

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Watford. We weight your proximity and willingness to relocate.

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Skills in this role

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rds

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