CX & Omnichannel Operations Supervisor

Metamorfosionsite

Posted 1w ago · via Recruitee

See if I'm a fit →Tailor my resume for this role →Apply on Recruitee ↗

About this role

Pet City Group is the leader in the pet retail market in Greece with over 35 years of presence. The Group consists of 800 employees, 100+ stores, 4 online shops, and a variety of over 15.000 products, including top-of-the-line and exclusive brands. Pet City Group also offers a range of pet care services, including grooming and veterinarian care, as part of our mission to provide the best customer experience to our beloved pets and their parents. We are currently looking for a CX & Omnichannel Operations Supervisor to join our pawsome e-Commerce Team! About the Role As the CX & Omnichannel Operations Supervisor , you will lead the evolution of PET CITY Group’s customer experience model from a traditional support unit to an advanced, data-driven governance framework.…

Read the full description on Petcity Group's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: express, sigma

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Metamorfosi. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

expresssigma

More at Petcity Group

See all open jobs at Petcity Group →