Associate Manager, Customer Service (3pm - 11pm) | PGIM Ireland

Letterkennyonsitemanager

Posted yesterday · via Workday

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About this role

The hours for this role will be 3pm - 11pm, our office is based in Letterkenny but we are open to remote options for this role. The Associate Manager, Customer Service is responsible for the day-to-day leadership, coaching, and operational management of a team of Customer Service Professionals supporting a portfolio of annuity products. This role ensures the delivery of exceptional customer and financial professional service through effective workforce management, performance coaching, quality oversight, and continuous process improvement. The Associate Manager partners closely with operations leadership to foster a high-performing, customer-focused culture.…

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This role is based in Letterkenny. We weight your proximity and willingness to relocate.

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