Clinical Support Specialist (Manhattan)
Manhattanonsitemid$98K – $152K
Posted today · via Workday
About this role
Job Title Clinical Support Specialist (Manhattan) Job Description Your role: Serves as a clinical subject matter expert by providing frontline customer support, troubleshooting application issues, and resolving product inquiries through phone, email, and chat. Leverages deep clinical product knowledge and strong problem-solving skills to address customer concerns independently and efficiently. Owns the escalation management process from intake through resolution, including developing action plans, coordinating cross-functional support, and securing customer agreement on corrective actions. Escalates high-severity issues to senior leadership when appropriate and drives timely resolution.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: vue, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manhattan. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
vueteams
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