Professional Policy Administration

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to provide customer service support by answering inquiries via phone calls, assisting with product and policy questions, and resolving billing issues promptly. Additionally, the role involves operating a switchboard to connect callers to the relevant personnel and supporting various business areas with administrative tasks. Responsibilities: Ensure 100% regulatory compliance with laws and industry codes. Establish and maintain good working relationships with stakeholders. Process all calls and emails related to products, processes, and policies efficiently. Provide personalised and quality service to meet internal and external customer expectations.…