Caller Experience Consultant
Manchesteronsitemid
via Greenhouse
About this role
Role: Caller Experience Consultant Location: Manchester Hours: Monday - Friday, 1.00pm - 10pm GMT Package: Up to £31,000 base, £34,000 OTE Role Summary & Purpose As a Caller Experience Consultant, you’ll play a vital role in optimising the technical journey of our clients’ callers. By supporting our sales and client teams with high-quality system documentation, you will help shape the caller experience and support revenue initiatives through optimising telephony solutions. Your core responsibility will be to create call flow maps across multiple cloud telephone portals—ensuring every caller has a seamless experience. You'll manage a high volume of map outputs daily across a variety of platforms and systems.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manchester. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
mondayteams