Associate Product Support Specialist

Middletownonsitejunior

via Greenhouse

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About this role

Job Summary The Associate Product Support Specialists (APSS) provide level 1 technical support to Phoenix Contact customers, sales personnel and channel partners. The Associate Product Support Specialist will be responsible for providing technical advice and troubleshooting assistance for all Phoenix Contact products and related systems. The APSS will work with Phoenix Contact customers and channel partners and communicate all support case details to our customers and our sales team. While not supporting customers directly, the APSS will be expected to develop their knowledge of related products and systems. Responsibilities Provide answers to questions through inbound calls, e-mails, and chats from customers, channel partners and sales team…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday

Level fit

This role is junior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Middletown. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

monday

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