Help Desk Customer Service Technician
Remoteremote
Posted 3w ago · via Lever
About this role
Location: Remote
Required Clearance: Public Trust Clearance. Must be a U.S. citizen or permanent resident and be eligible for this clearance.
Certifications: N/A
Required Education: High School Diploma
Required Experience: 3+ year
Description
PingWind is seeking a highly skilled Help Desk Customer Service Technician for the support of the Veterans Benefits Management System at the Department of Veterans Affairs (VA). This role will assist with escalated tickets from the Enterprise Service Desk (ESD) Tier 1 and support all VBMS users ranging from entry level employees to supervisors.
Responsibilities
• Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
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