Help Desk Lead/Manager
Remoteremotemanager
Posted 9mo ago · via Lever
About this role
Location: Remote
Required Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).
Certifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.
Required Education: HS Diploma/GED
Required Experience: Seven (7)+ years of experience in supporting Information Technology as a Help Desk Lead/Manager.
Position Description:
PingWind is seeking a Help Desk Lead/Manager who supports triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included