Mid-Market Customer Success Manager

Lehionsitemanager

via Greenhouse

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About this role

Role Overview Key Responsibilities Account Management Serve as the primary relationship owner for a portfolio of existing mid-market gas station accounts. Build trust with owner-operators through regular, proactive communication — not just reactive support. Monitor account health and identify retention risk before it becomes churn. Support renewal conversations and identify expansion opportunities. Onboarding & Implementation Team up with a Mid Market Onboarding Manager to ensure a smooth onboarding experience. Coordinate across internal teams and third-party vendors (POS providers, fuel system integrators, payment processors) to keep onboarding on schedule. Troubleshoot operational issues that arise during and after go-live, escalating appropriately.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: rails, teams, salesforce, hubspot

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Lehi. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

railsteamssalesforcehubspot

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