Business Analyst Junior+ [Chat]
Worldwideremotejunior
via Greenhouse
About this role
Chat team is responsible for building and maintaining Chat for both customer and operational use in mobile app and web interfaces, including Chat Bot solutions for customer support. Our main focus is on combining great customer experience, operational efficiency, and communication channel with high engagement. As the company grows, the Chat Bot powered by LLM becomes one of our key tools for scaling support — and we're looking for someone to help us make it better every day.
Challenges that await you:
Enhance Support Chat Bot performance and quality, focusing on customer experience, operational cost efficiency and measurable improvements in resolution rate and response relevance…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqlteams