Head of Human Resources (Operations)

colombiaonsitedirector

via Greenhouse

About this role

The Operations team is the core engine of the company, responsible for delivering day-to-day execution across functions such as Customer Care, logistics, Ambassadors, among others. It is typically a high-volume, fast-paced environment where efficiency, scalability, and service quality are critical. The HR function supporting Operations plays a key role in ensuring the right talent, structure, and processes are in place to sustain growth, optimize performance, and maintain a strong employee experience at scale. Challenges that await you: Managing HR at scale in a high-volume, fast-changing operational environment. Acting as the strategic HR partner for the Operations organization, aligning people strategy with business goals.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in colombia. We weight your proximity and willingness to relocate.

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Skills in this role

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