Support Specialist
Chambleeonsitemid
Posted 1w ago · via Lever
About this role
PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ensuring smooth and reliable experience for users of our streaming services. This role will be supporting our late shift from 3pm-12am, but all Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day.
This position is highly operational and customer focused. Support Specialists work within a queue-based environment, responding to cases submitted by schools and fans while maintaining clear documentation and communication throughout the support process.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chamblee. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included