Director, Consumer Support
Remote Californiahybriddirector$160K – $180K
Posted 1w ago · via Workday
About this role
Job Description: Strategic Imperative: The Director, Consumer Support r ole is accountable for operating a high-performing, global support organization that delivers a trusted, member-first experience across every interaction. The role drives operational excellence by optimizing Zendesk workflows, self-service, and intelligent automation to improve speed, consistency, and cost-to-serve—without compromising empathy or quality. As the voice of the member, this position translates support insights into cross-functional action, influencing Product, Tech, and Compliance to remove friction and resolve systemic issues. The role establishes strong governance for policies, credits, and escalations to ensure fair, consistent decisioning and risk-aware outcomes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, r, teams, gdpr
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Remote California. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
gorteamsgdpr