Specialist IT Governance and Operations

Provide IT operations and end-user support through first and second-level support for hardware, software, business applications, and workplace technology, ensuring the timely resolution of incidents and service requests. Manage workplace technology and user administration, including Microsoft 365, user access, endpoint devices, system configurations, and compliance activities. Oversee IT asset and licence management, including the maintenance of IT assets, licences, inventories, procurement activities, and equipment lifecycle processes. Coordinate employee IT lifecycle processes, including onboarding, transfers, and offboarding activities, as well as account provisioning, access management, and asset recovery.…