Director (Head) of Customer Success Management
United Statesremotedirector
Posted 5 days ago · via Workable
About this role
About Portless Portless is a dynamic and innovative 3PL provider revolutionizing how businesses manage their direct supply chain. We help merchants deliver a fast, reliable post-purchase experience through fulfillment and logistics built for cross-border scale, powered by international warehouses and global orchestration so they can grow with confidence. About the Role As Director (Head) of Customer Success Management, you own the post-launch merchant relationship for every Portless merchant and the team that delivers it. You lead the Customer Success Management motions, including onboarding & lifecycle teams.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, segment, metabase, jira, teams…
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqlsegmentmetabasejirateamshubspotgong
More at Portless
- View →Customer Success ManagerCanada
- View →Senior Warehouse Manager / Director of WarehouseShenzhen, Guangdong Province, China
- View →Senior Product Manager, ComplianceCanada
- View →Junior Pricing AnalystShenzhen, Guangdong Province, China
- View →Senior Product ManagerShenzhen, Guangdong Province, China
- View →Junior Data EngineerShenzhen, Guangdong Province, China