Learning Advisor
Kuala Lumpuronsite
Posted 2mo ago · via Workday
About this role
Job Description Work closely with teachers to understand the progression of the students and provide actionable feedback to the parents. Providing excellent customer experience to increase customer satisfaction, growth, and retention rate. Develop and follow up with the customers and maintain a strong relationship. Work towards achieving service excellence and meeting monthly KPI. Requirement Minimum 1 - 2 years of working experience in customer service, teaching, call center, telesales, and/or account management field. Excellent communication skills. Highly customer-centric in understanding and profiling customers’ needs. Able to work independently and as a team player. Able to read, write and communicate in both Mandarin to handle Mandarin-speaking customers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Kuala Lumpur. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included