Response Center Engineer I
Johannesburgonsitemid
Posted 1w ago · via Workable
About this role
Role Overview The Response Center Engineer is the first line of response for incoming customer issues, ensuring timely and effective resolution of tickets and queries. This level requires a high level of technical expertise combined with exceptional communication skills to deliver outstanding customer experience. Experience Level Needs help often with more complex tickets; working towards independent resolution with manager guidance. Key Responsibilities 1. Reactive Support: Address incoming customer tickets and calls with guidance, providing effective solutions for straightforward issues. Escalates complex issues appropriately. 2. Ticket Ownership: Pull tickets off the support board and follow through to resolution, seeking assistance when needed for complex problems. 3.…
Read the full description on Prime System Solutions's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Johannesburg. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included