Performance Manager Communication Center (m/w/d)

Lowell Essenonsitemanager

Posted 1mo ago · via Workday

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About this role

Summary Zur Verstärkung unseres Teams an unserem Standort in Essen suchen wir zum nächstmöglichen Zeitpunkt einen Performancemanger Communication Center (m/w/d) in Vollzeit Job Description Als Performancemanager Communication Center (m/w/d) bist Du verantwortlich für eine permanente Erstellung, Analyse und Kontrolle der relevanten Kennzahlen verschiedene Gesellschaften im Bereich Communication Center die Steuerung des Communication Center Betriebes sowie Monitoring der Telefonanlagen (In- & Outbound) mit Hilfe spezifischer Software eine Optimierung der Arbeitsprozesse sowie der Schnittstellen zu internen und externen Partnern Dialerkampagnenerstellung & -Steuerung Optimierung/Analyse der Outbound Kampagnen (Kontenprüfung) die Sicherstellung der Umsetzung von Kundenanforderungen in der Tele…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: r, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Lowell Essen. We weight your proximity and willingness to relocate.

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Skills in this role

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