Service Desk Analyst

IN - India - Bangaloreonsitemid

Posted today · via Workday

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About this role

Service Desk Analyst serves as the primary point of contact for end-users seeking technical assistance. This role is responsible for logging, troubleshooting, resolving, and escalating IT incidents and service requests while delivering exceptional customer service and strictly adhering to Service Level Agreements (SLAs). Key Responsibilities: • Act as the primary point of contact for IT-related incidents and service requests via phone, email, chat, or ticketing systems. • Log, categorize, prioritize, and assign tickets accurately in the IT Service Management (ITSM) tool. • Provide first-level technical support for hardware, software, network, and application-related issues.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: jira, slack, teams, zoom, okta

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in IN - India - Bangalore. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

jiraslackteamszoomokta

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