Help Desk Analyst III

Schenectadyonsitemid

Posted 92mo ago · via Smartrecruiters

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About this role

About Progressive Global Energy is a world-leading staffing company committed to connecting the right talent with the right opportunity in the diversified energy industry. We support our clients and candidates’ needs by delivering safe and compliant manpower services quickly and effectively. Utilizing the Service Now tool to manage incident tickets to resolution. Provide high quality technical support to quickly resolve tickets Utilize tools and systems access to resolve field engineer user issues wherever possible at the first point of contact. Provide field engineer users with an excellent level of customer service keeping them informed of progress of issue resolution and setting customer expectations correctly.…

Read the full description on Progressive Recruitment's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Schenectady. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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