IT Support Engineer

Redwood Cityonsitemid$110K – $145K

via Greenhouse

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About this role

About the Role: We are looking for a technically sharp, people-first IT Support Engineer to join our RWC office. This is a critical on-site role — you will be the primary IT presence in Redwood City, responsible for ensuring seamless day-to-day technology operations for all RWC-based employees. What sets this role apart is our emphasis on AI-driven support and automation. You will not just resolve tickets — you will actively identify opportunities to eliminate them through smart tooling, scripting, and workflow automation. By doing so, you will amplify your own impact while releasing bandwidth for the broader global IT team to focus on strategic initiatives.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: python, powershell, slack, zoom, okta

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Redwood City. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonpowershellslackzoomokta

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