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PwC US Consulting LLP

Contact Center Transformation - Director

NY-New Yorkonsitedirector$155K – $410K

Posted 1w ago · via Workday

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About this role

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director Job Description & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in revolutionizing user interaction engineering within our Advisory practice. Your role will involve setting strategic directions and overseeing the development of innovative software and product solutions that enhance client support experiences. As a Director, you will set the strategic direction and lead business development efforts. You make impactful decisions and oversee multiple projects, maintaining executive-level client relations. Translating the vision, you set the tone and inspire others to follow.…

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1

Skills match

For this role: react, teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in NY-New York. We weight your proximity and willingness to relocate.

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Skills in this role

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