US-SVP Client Technology Experience

The SVP, Client Technology Experience leads customer-facing technology platforms and services. The SVP serves as the executive owner accountable for ensuring high-quality, cost-effective and secure technology platforms and delivery to enable customer access to R1’s solutions. This leader ensures client technology platforms, such as voice and digital workplace, meet client and internal operations needs, and will be point for new client onboarding or resolving client questions/concerns. Essential Responsibilities Enterprise Voice Platforms Define and execute a multi-year strategy for voice and chatbot deployment to raise call quality and experience in alignment with operations leadership. Operate a best-in-class capability to drive high internal user and client satisfaction.…