Associate, Field Service Group

Job Description Job Description What is the opportunity? The primary purpose for this position is to provide field- and client-facing customer service and support. Associate will assist and provide accurate information to clients and field users, and will keep diligent records of all interactions. They will need to maintain queue and hold time standards. Associate is responsible to keep current on changes to business processes and the technology that impacts the clients and field users they support. What will you do? Provide accurate information on business processes that the associate supports. Accurately record and escalate product, operational, or technology issues to the appropriate owner. Understand required accountabilities in the area in which the Associate works.…