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RBC

Bilingual Operations Agent of the future - Deposit Investigation Group (PDA/BDA)

MONTRÉALonsite

Posted yesterday · via Workday

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About this role

Job Description What is the opportunity? As Operations Agent you will be a member of the Investigation team. You will be responsible for client investigations or escalations at first point of contact for RBC deposit accounts and will work to resolve at source, refer to manager where applicable in accordance with established client escalation protocol. You will effectively analyze files and take ownership and accountability to resolve client requests, applying judgment in making decisions. What will you do? Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better. Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.…

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What we'd score you on

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Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: express, monday

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in MONTRÉAL. We weight your proximity and willingness to relocate.

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Skills in this role

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expressmonday

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