Customer Success Associate

Accountabilities: Support Tier 3 level faculty by responding to faculty email and requests in a queue-based system Respond effectively to inbound customer inquiries and concerns Coordinate scheduling virtual meetings for Customer Success Managers Support Customer Success Mangers by assisting with initiatives, completing tasks, and updating internal product/process documentation Enact established customer journeys Monitor product usage to identify intervention opportunities Identify churn risks and upsell opportunities for sales team Serve as a product expert by staying up to date on product offerings Document faculty interactions and market feedback Facilitate answering internal product questions Assists internal teams with making edits to customer facing product training materials and res…