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RELXCustomer Support Representative
Manilaonsitemid
Posted today · via Workday
About this role
Customer Support Respond to customer inquiries via email, telephone, and live chat. Provide prompt, accurate, and professional assistance to customers. Handle product, subscription, access, account, billing, and technical support inquiries. Investigate customer concerns and provide appropriate resolutions. Escalate complex issues to specialized support teams when required. Maintain a high level of customer satisfaction through effective communication and problem-solving. Case Management Create, update, and document customer interactions within ticketing systems. Track and manage support cases through resolution. Ensure all customer contacts are properly logged and categorized. Follow established workflows and processes for issue resolution.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: render, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
renderteams
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