R
RELXCustomer Support Representative
Manilaonsitemid
Posted today · via Workday
About this role
Responsibilities: Maintain Customer experience at all times Respond professionally to customer queries by phone, chat and e-mail using the Best Practice guidelines. Adhering to Business/Process requirements as per SOP/Training Module. Develop in-depth knowledge of their process/business Complete RCA (Root Cause Analysis) for any escalations received for the team with appropriate CAPAs Understand and have end to end process knowledge for the process Ensure all assigned application UATs are completed within schedule Plan and work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate. Provide flexible support for team members and other teams.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: react, render
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
reactrender
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