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RELXJournal Manager--0522-PH-112
Philadelphiaonsitemanager$54K – $90K
Posted today · via Workday
About this role
Customer Journey Management Be accountable for author and reviewer journeys across your journal portfolio, monitoring journal trends, bottlenecks and anomalies in Researcher Support work and outsourced production work. Lead discussions with publishers on trends, and recommend actions where needed. Troubleshoot publication-related problems using relevant tools and established procedures, ensuring effective resolution of standard and complex problems. Where relevant, hold the right people accountable for solving these issues. Deliver a high standard of customer support to researchers to maximize their satisfaction and minimize their effort in the publication journey.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Philadelphia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included