Supervisor I, Operations Management

Accountabilities: People and Performance Management Lead and oversee the day-to-day operations of the UK&I support team, ensuring service delivery, quality, and productivity targets are achieved. Facilitate onboarding and ensure team members are trained on organizational policies, processes, systems, and standards. Monitor individual and team performance against established KPIs, scorecards, and service expectations. Provide regular coaching, mentoring, feedback, and development opportunities to enhance employee capability and engagement. Conduct performance evaluations and support the annual review process. Develop and implement performance improvement plans (PIPs) when required. Manage team attendance, scheduling, and workforce capacity to ensure operational coverage.…