R
RELXSupervisor I, Operations Management
Manilaonsite
Posted today · via Workday
About this role
To take ownership of Customer issues and work across functions to follow through to resolution To identify and put forward suggestions to improve the Customer experience To work in conjunction with the Ops Manager to anticipate future Customer needs and plan accordingly To own customer satisfaction issues and delivery of the customer satisfaction rating for the team To lead by example, building a “winning team” culture, championing a positive outlook across the department Evaluate resource requirements and identify longer term needs of the group to support business needs Maximize team performance by carrying out formal performance reviews, regular feedback, Personal Development Plan and coaching To ensure regular communication, encourage team input and involvement and to encourage innovati…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included