AI Business Solutions Architect, Customer Support
US Brightree Peachtree Corners (Corp Office)onsite
Posted 2mo ago · via Workday
About this role
Customer Support is evolving toward a more scalable, intelligence-driven operating model that reduces manual effort, improves customer self-service, and leverages AI to deliver faster, more consistent outcomes. The AI Business Solutions Architect, Customer Support is responsible for the ongoing optimization, tuning, monitoring and business administration of Salesforce Agentforce and Data 360 capabilities within Customer Support. This role serves as the bridge between business operations, AI-enabled support experiences, customer education, and Salesforce technology teams. The successful candidate will focus on platform configuration, day-to-day tuning, performance analysis, and continuous optimization of AI-powered customer support experiences.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in US Brightree Peachtree Corners (Corp Office). We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforce