Customer Service Integration Lead
Shanghaionsitesenior
Posted today · via Workday
About this role
Let’s talk about the role: End-to-End Service Construction & Standardized Operation Management - Design, build and continuously iterate the integrated patient full lifecycle service management system, covering pre-sales consultation, patient education, continuous follow-up support, after-sales problem resolution, patient relationship maintenance and customer retention management. - Establish service SOPs, tiered SLA service response standards, quantitative KPI evaluation system and multi-level exception escalation policies, realize standardized and consistent service delivery across all online & offline channels and customer touchpoints in Greater China.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Shanghai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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