L1 Help Desk Analyst
US Remote - TXRemote (US)mid
Posted 1w ago · via Workday
About this role
L1 Help Desk Analyst Position Title: L1 Help Desk Analyst Reporting To: Service Desk Manager Position Summary The L1 Help Desk Analyst provides first-level technical support for PAM Health end users across hardware, software, network, and cloud-based environments. This role serves as the initial point of contact for IT-related issues and service requests, delivering timely troubleshooting, issue resolution, and customer support while ensuring alignment with established service level agreements (SLAs). The position supports both on-site and remote workforce environments and works closely with Tier II and Infrastructure teams to escalate and resolve more complex technical issues.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams