Engineer, IT Helpdesk, India

Bangaloreonsitemid

Posted 3w ago · via Workday

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About this role

UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN YOUR PASSION FOR EXCELLENCE STARTS HERE!! Responsibility Area Description: 1 Ticket Operation Tickets Management Monitor and manage the IT ticketing system. Respond to support requests promptly in a customer‑focused manner. Troubleshoot and resolve issues; escalate when needed to maintain business continuity. 2 Areas Operation and Improvement Service Optimization Maintain and enhance areas such as software deployment, reporting, purchasing, etc., to improve service quality and system performance. 3 Project Participation & Management Project Support Lead or assist with Helpdesk‑related IT projects aimed at improving systems, processes, or infrastructure.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Bangalore. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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