DTC Customer Service Rep II
Chesapeakeonsite$37K – $44K
Posted today · via Workday
About this role
Job Description Consumer Service Representative II Job Summary The Consumer Service Rep provides prompt and courteous support to our consumers by answering requests concerning products, shipments and deliveries. The Consumer Service Rep addresses all consumer inquiries and complaints with the highest degree of professionalism and product knowledge. This position is in an extremely Consumer-focused area and requires a positive individual who can give our Consumers confidence in our products, people, and processes. Essential Functions: Performs CSR I tasks at a high-level of proficiency Helps Supervisor/Manager with coaching new agents Provide Quality Assurance feedback to team members and grades calls Takes a lead escalated situations to assist team with resolutions.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chesapeake. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included