Aftercare Advisor
NEW YORKonsite$52K – $60K
Posted today · via Workday
About this role
Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist. Responsibilities Customer service excellence Deliver exceptional customer service across all post-purchase, post-sale, and post-part exchange touchpoints. Demonstrate an empathetic and proactive problem-solving approach to resolving customer issues and complaints. Warranty and paid repairs Assist in the warranty repairs process, owning communication to customers throughout the journey.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in NEW YORK. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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