Patient Experience Coordinator

Gloucester, Virginia Hiring Range $50,000.00 - $65,000.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Overview The Patient Advocate is responsible for investigation, documentation and reporting of patient and visitor compliments or concerns to appropriate parties. They serve in both a proactive and reactive manner, identifying areas of opportunity and mitigating them and also responding to concerns as they arise. They support patient rights by educating patients; responding to patient and patient family complaints; resolving patient issues and reporting unresolved issues.…