Service Designer Team Lead 3 Months onsite in Abu Dhabi - Octopus by RTG

We are looking for an experienced Service Designer – Team Lead to lead the design and transformation of customer experiences across physical, digital, and assisted-service channels. The successful candidate will own service experience design standards, lead the redesign of key customer-facing services, facilitate structured co-design workshops, and establish a persona-led journey design approach. The role will also involve building and leading a small Service Design team and working closely with Operations, IT, Human Capital, Quality & Training, and Customer Service functions. Key Responsibilities Own and establish service experience design standards across physical, digital, and assisted-service channels.…