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ROH Asurion Hong Kong

Operations Manager (Pooling)

Philippines - Iloilo Business Parkonsitemanager

Posted today · via Workday

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About this role

The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of Customer Service Representatives. The Operations Manager will also improve team member satisfaction resulting in the retention of Call Center Supervisors and Customer Service Representatives. Follow the directives of the Call Center Director or the Call Center Operations Senior Manager. Provide customer service to all internal customers of Asurion. Collaborate and cooperate with other functional areas including Human Resources, Training, Workforce, Marketing and Finance/Payroll. Foster a team environment with peers on the supervisor team.…

Read the full description on ROH Asurion Hong Kong's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Philippines - Iloilo Business Park. We weight your proximity and willingness to relocate.

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