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ROH Asurion Hong Kong

Software Engineer 2

BGC – Taguigonsitemid

Posted 2w ago · via Workday

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About this role

We are seeking a Software Engineer II to join the Sherlock team, responsible for investigating production issues, triaging incidents, analyzing application behavior, coordinating with engineering and business stakeholders, and driving operational improvements. The engineer will play a key role in maintaining platform stability, resolving customer-impacting issues, improving service-level objectives, and contributing to automation initiatives that enhance operational efficiency. Key Responsibilities Production Incident Investigation Investigate complex application and customer-impacting issues. Perform root cause analysis and identify corrective actions. Manage highly escalated support cases and communicate findings to stakeholders. Document investigation outcomes and resolution steps.…

Read the full description on ROH Asurion Hong Kong's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: jira, teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in BGC – Taguig. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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