Senior Manager, Customer Support (Shift - 12 pm -9 pm EST)
Morrisvilleonsitemanager$46K – $183K
via Greenhouse
About this role
Sr. Customer Support Manager
Location: Morrisville, NC
Shift: 12 pm - 9 pm
The Customer Support Manager is responsible for all aspects of customer post-sales support to our US based customers and partners. Secondarily, the US support team is responsible for handling support requests using the follow-the-sun model and provide support for other geographies such as APAC and EMEA requesting assistance. As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team of high caliber Support Engineers in delivering exceptional customer experience to our global customer base. You will be responsible for the management, professional growth and development of the team.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Morrisville. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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