Manager Resort Services
Resorts World Las Vegasonsitemanager
Posted 3 days ago · via Workday
About this role
Primary Job Duties: Includes, but is not limited to: Lead the Resort Services team in achieving their operational and financial goals. Oversee the various call queues such as external/internal Reservations, Resort Marketing Reservations, Wholesale, Digital Communications, and in-house guest calls. Manage day-to-day operations for the Resort Services department and assist with short- and long-term planning. Monitor Resort Services activities continually, making quick decisions to offset demand on skill sets, reducing abandonment rates and service levels. Responsible for recruiting, interviewing, hiring and corrective actions. Manage, train, coach, recognize, motivate, and mentor agents to meet or exceed all department key performance indicators (KPI’s).…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Resorts World Las Vegas. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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